What is the MOQ（Minimum Order Quantity）?

All our products are sold wholesale. The MOQ is usually 50 pieces, but you can find specific details on each product page.

What payment methods do you accept?

We accept Bank Transfer, Western Union, and a number of European payment services including iDEAL, PostPay, ING, Revolut, and Lydia. We do not accept PayPal. If you want to use a credit card, you can do so through the Wise platform.

Can I cancel or change my order?

You can cancel your order within 24 hours of payment. You can also contact us via WhatsApp to change the flavors or shipping address before the order enters the shipping process. Once the order has shipped, no changes can be made.

What are your shipping methods?

All our goods are sent via express delivery to ensure they arrive quickly and safely. We do not offer local pickup.

What if my package is damaged?

We guarantee all packages are in perfect condition before they are shipped. If you receive a damaged or incomplete package due to shipping, please contact the courier company directly to file a claim.

Can I get custom branding or packaging?

For large orders, we offer custom branding and packaging services. Please contact our sales team for more details.

How long does it take to process and ship my order?

Europe Warehouse: Orders shipped from our European warehouse typically take 3-5 business days to arrive.
China Warehouse: The order preparation time is usually 3-5 business days, though it may take longer during high-volume periods. Shipping to your address generally takes around 10-15 business days. Delays may occur due to flight issues or customs checks.

How can I track my order?

Once your order ships, we’ll provide a tracking number via WhatsApp. You can use it on the courier’s website to check your order’s status.

Can I get a refund if I don’t like a flavor?

Since flavor preference is a personal thing, we do not accept requests for refunds or exchanges based on flavor.